Tuesday, September 01, 2009

Deal helps disabled dispute credit card charges

Source Link - Deal helps disabled dispute credit card charges

New York Attorney General Andrew Cuomo says HSBC bank's credit card division is agreeing to a new national standard to serve customers who are blind or deaf.

Cuomo says the agreement comes after a blind New Yorker was repeatedly told that she couldn't dispute a charge unless she completed a written form.

HSBC Card Services Inc. will make several changes in customer service and on its Web site to help customers with vision or hearing loss or other disabilities challenge charges on their accounts.

Cuomo praised HSBC for its cooperation in what he calls a precedent for providing customer services for the disabled.

There was no immediate comment from HSBC.